Version 3 · Effective July 18, 2026
Supersedes v2. Changes vs v2: adds §13 (plans and prepaid credit: how HST is charged on a plan fee, when credit expires, and that fees and unused credit are not refundable) and §14 (standing pickups, skipping, and the no-show fee). Contact moves from §13 to §15. All other sections carry over unchanged.
Freshet ("we," "us," "our") provides a garment pickup, delivery, and dry cleaning coordination service in Bradford, Ontario and surrounding areas.
Brand/domain: Freshet (freshet.ca). Fill before publishing: registered legal name (if the incorporated/sole-prop name differs from "Freshet", used on tax invoices and HST filings), service email, service phone, service area postal codes, effective date.
⚠️ The wholesale cleaner does not guarantee reimbursement. Damage is handled case by case. The $500/item and $1,000/order caps in Section 6 are therefore self-insured. Keeping the caps at these levels is a deliberate commercial decision. Worth pursuing separately: bailee / garment-care liability insurance. Have a lawyer review before launch if budget allows. Drafted to Ontario industry standard but not legal advice.
Operating note (not part of the published terms): the caps below are a ceiling, not a target. Discretion is exercised in practice; it is deliberately not written into the contract, because a clause reserving unlimited discretion is unenforceable.
Effective date: [DATE]
By placing an order or using our website and services, you agree to these Terms. If you do not agree, do not use the service. We may update these Terms at any time by posting a revised version; continued use after changes means you accept them.
We are a pickup-and-delivery service. We collect your garments, tag them, and deliver them to a professional dry cleaning facility on your behalf, then return the finished items to you. Cleaning is performed by a licensed third-party facility. We coordinate that process and handle transport; we do not clean garments ourselves on-site.
We serve residential and business addresses within our current service area in Bradford, Ontario and surrounding communities. If you are unsure whether your address qualifies, contact us before ordering. We may decline or cancel an order that falls outside our serviceable area.
All prices are shown per item and are subject to applicable taxes of the Province of Ontario (13% HST). Prices are subject to change at any time.
Minimum order. A minimum order value of $50 before tax applies. If the total for your order before tax is below this amount, the $50 minimum charge applies in place of the item total. We assess and price your items after collection; you are not required to know your total in advance.
Payment before release. By placing an order, you authorize us to charge your selected payment method and you agree to be personally responsible for all charges under your account, including cleaning costs for every item submitted in your order. Payment must be completed in full before we release finished items back to you. Any exception to this is granted solely at our discretion and does not waive your obligation to pay. If a payment fails for any reason, you remain responsible for the amount owed, and we may suspend service until outstanding balances are paid.
Any price we provide by phone, text, or email before seeing an item is an estimate only. Final pricing is confirmed once the item is assessed. We reserve the right to retain finished items until payment is received in full.
Recleaning (goodwill). If you are not satisfied with the cleaning result, contact us within 14 days of delivery and we will arrange a reclean as a courtesy gesture. A reclean is offered at our discretion as a gratuity; it does not carry a guaranteed turnaround time and will be scheduled into a suitable upcoming run. Items should be unworn and returned with their original tags where present; household items should be in their original packaging.
When you place an order you will receive an order number and a confirmation. You may edit or cancel your order yourself, from your account, up until we have collected your items; after collection, contact us and we will work out the best option with you.
After we collect your items, we record a count and description of what we received. That recorded count is considered final. If you believe there is a discrepancy, you must contact us within 24 hours of pickup so we can review it.
Certain items carry higher risk and require your explicit authorization before we process them, including (but not limited to): wedding, beaded, or evening gowns; leather, suede, and fur; curtains, drapes, and rugs; and other household or non-clothing items. We may ask you to confirm consent for these before cleaning.
If any such item, or any other item, has a value above the limits in Section 6, you must declare it in writing in advance under that section. Undeclared items are subject to the limits in Section 6 in full.
We aim to return orders within one week, and often faster, depending on the item and our scheduled runs. Turnaround times are estimates, not guarantees. Specialty and household items may take longer. Circumstances outside our control (weather, traffic, cleaner processing delays) may affect timing; where possible we will notify you and reschedule at your convenience.
Maximum liability. Our liability for any lost or damaged item, for any reason, is limited to the lowest of the following:
Our total liability for any single order, regardless of the number of items involved, will not exceed $1,000 CAD. These limits apply unless you have declared a higher value in advance and we have accepted that item in writing.
Remedy: service credit offered first. Where we are liable, we will first offer a credit toward future services of equivalent value, up to the limits above. Where a service credit is not appropriate, we may instead offer repair, replacement, or monetary compensation, up to the limits above. You are not obliged to accept a service credit, but our liability remains limited to the amounts stated regardless of remedy.
Declared value: required for items worth more than $500. If any item has a depreciated value greater than $500 CAD, you must declare that value to us in writing before we collect or process the item. We may then accept the item on agreed written terms or decline it.
If you do not declare an item's value in advance, the limits above apply in full, regardless of the item's actual worth. This applies to all items without exception, including wedding gowns, evening and beaded gowns, furs, leather and suede, designer garments, and heirloom or sentimental pieces. If you are not willing to accept these limits for a particular item, do not send that item to us.
Compensation is based on depreciated value, not replacement cost. Any compensation requires you to establish the item's age, original value, and proof of purchase.
Sentimental value. We are not liable for sentimental or irreplaceable value.
Claim process and window. You must notify us of any complaint or claim within 48 hours of receiving your item, with your order number, and the item unworn/unused. After 48 hours we are not responsible for the claim. Any settlement we offer is on the condition that you accept it as full and final settlement.
Items part of a set. If an item that is part of a set is lost or damaged, we compensate only for the specific item documented on your order, not for the loss of value to the set. If a belt, pull-tie, drawstring, or similar detachable piece is lost, we are responsible only for the value of that piece.
Valuables left in garments. Please check all pockets and remove valuables before pickup. We are not responsible for loss of or damage to money, jewelry, or other personal items left in clothing or garment bags.
We cannot be held liable for the following, even where every reasonable care is taken:
All items are accepted for cleaning at your own risk on the terms above.
To receive delivery you must have a valid residential or authorized business address within our service area. Anyone present at the delivery address who accepts the order is presumed authorized to receive it. If no one is available and you have authorized unattended delivery, we may leave items at the address you provided; after that point we are not responsible for items no longer in our possession. If a second delivery attempt is required, a redelivery fee may apply.
As proof of delivery, we scan or log each order at drop-off and, where you provide a mobile number, send a delivery notification. Once an order has been delivered to your address, we are not responsible for the safety or location of the items thereafter.
We may refuse, cancel, or terminate service if we are repeatedly unable to access your address, if orders go unpaid, or if our staff are subjected to unsafe or abusive conduct.
Items that remain uncollected or undeliverable after one hundred and twenty (120) days are considered abandoned and may be disposed of or donated, and we will not be liable for any resulting loss. We will make reasonable efforts to reunite items with their owner before disposal.
To provide the service we collect the information needed to fulfill your order: name, billing address, pickup address, delivery address, phone number, and email. We use this to process orders and send status updates. By signing up you consent to receive service-related communications by email and, where you opt in, text message. We handle your information in accordance with our Privacy Policy and applicable Ontario and Canadian privacy law (PIPEDA), including honouring erasure requests by anonymizing your personal information while retaining transaction records as required by law. Our Privacy Policy forms part of and is incorporated into these Terms; please review it to understand how we collect, use, store, and disclose your information.
To the fullest extent permitted by law, our total liability to you for any claim arising from or related to this agreement is limited as set out in Section 6. We are not liable for indirect, incidental, special, or consequential damages. Nothing in these Terms limits any rights you have under Ontario's Consumer Protection Act that cannot lawfully be excluded.
These Terms are governed by the laws of the Province of Ontario. Any dispute is subject to the exclusive jurisdiction of the courts of Ontario.
What a plan is. A plan lets you pay in advance for a set amount of cleaning. When you enrol, we add an amount of credit to your account. Credit is prepaid service. It can only be used against our services. It is not money, it is not transferable, and it cannot be exchanged for cash.
How much credit you get. The credit we add may be more than the fee you pay, where a discount applies to your plan. The fee and the credit are both shown to you before you enrol.
Tax. HST is charged on the plan fee at the time you buy it. Because the fee is already taxed, using your credit against an order does not add tax again. If an order costs more than the credit you have left, the difference is a separate charge and HST applies to that difference in the normal way described in §3.
Expiry. On a recurring plan, the credit we add is for that billing period and expires at the end of it. Unused credit does not automatically roll over. We may choose to carry an unused balance into the following period. Where we do, it is a courtesy and is not guaranteed. On a one-time (non-recurring) plan, credit does not expire.
Refunds. Plan fees and unused credit are not refundable. If you move to a smaller plan, any balance you have already paid for is carried forward until it is used, rather than refunded.
Going over your balance. Orders beyond your remaining credit are charged at our standard prices. We may apply a discount to them at our discretion.
Minimum order. The minimum order described in §3 may be waived on a plan. Where it is, that is stated in the plan.
Changes to a plan. We may change a plan's price or the credit it includes. Changes take effect from your next renewal, not part-way through a period you have already paid for.
Cancelling. You may cancel a plan at any time. Credit already added to your account stays available until the end of the period it was added for. Cancelling does not refund the fee you have paid.
Standing pickups. A plan may include a standing pickup on a set day of the week. We will attend on that day without you needing to book each time, unless you tell us not to.
Skipping a pickup. You can skip a scheduled pickup by telling us before the cut-off shown in your account. Skipping a pickup does not extend your credit or its expiry, and does not refund it.
Holidays and closures. If a standing pickup falls on a day we are closed, we will move it to the next day we are running and let you know.
No-shows. If we attend a scheduled pickup and there is nothing to collect, and you did not tell us in advance, we may charge a no-show fee to cover the trip. The current fee is shown in your account. Where you hold plan credit, we may take the fee from that credit.
Access. You are responsible for having your items available at the agreed place and time, including any access we need (buzzer codes, gate codes, or similar).
Questions or claims: [SERVICE EMAIL] / [SERVICE PHONE].