Privacy Policy

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dryGo ("we," "us," "our") operates a garment pickup, delivery, and dry cleaning coordination service in Vaughan, Ontario and surrounding areas. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices you have. It is incorporated into and forms part of our Terms of Service.

Last updated: July 24, 2026

We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.

1. Information we collect

We collect only what we need to provide the service:

Account and contact details: name, email address, phone number.
Addresses: billing address, pickup address, and delivery address.
Order information: pickup dates, item counts and descriptions recorded at collection, notes you provide, order status, and invoices.
Payment information: we do not collect or store your full card number, CVV, or expiry as secret data. Card details are entered directly into Stripe, our payment processor. We store only a secure Stripe token (customer and payment_method identifiers) and non-sensitive display metadata (card brand, last four digits, expiry month/year) so you can recognize a saved card.
Technical information: basic information needed to operate and secure the site (for example, log data and information required to keep your account secure).
Advertising identifier: if you reach us by clicking one of our online ads, a click identifier (for example Google's gclid), stored in a first-party cookie so we can measure which ads lead to bookings. See Section 10.

We do not knowingly collect information from children, and the service is intended for adults.

2. How we use your information

We use your information to:

Create and manage your account and authenticate your logins.
Schedule pickups and deliveries and route your order.
Assess, price, and invoice your order, and process payment through Stripe.
Send you service-related communications (order confirmations, status updates, your completed invoice, and payment prompts) by email, and (only if you opt in) by text message.
Respond to your questions, claims, and requests.
Keep records required by law, including transaction records for tax purposes.
Detect, prevent, and address fraud, abuse, and security issues.

We do not sell your personal information, and we do not use third-party advertising cookies or on-site ad trackers. We do measure the performance of our own advertising, which is explained in Section 10 (Advertising and measurement).

3. Payment processing (Stripe)

Payments are processed by Stripe. Your card details are transmitted directly from your browser to Stripe through Stripe-hosted fields and do not pass through or get stored on our servers. Stripe handles your card data as a PCI-compliant processor under its own privacy terms. We recommend reviewing Stripe's privacy policy for details on how it handles payment information.

4. Service providers we share with

We share personal information only with providers who help us run the service, and only as needed:

Stripe, for payment processing.
Our cleaning partner, the third-party facility that cleans your garments. We share what is necessary to fulfill your order.
Hosting, database, authentication, and email providers, to operate the app and send transactional emails.
Google, to measure the performance of our advertising, as described in Section 10.

These providers are bound to protect your information and to use it only to provide services to us. We may also disclose information where required by law, to enforce our Terms, or to protect the rights, safety, and property of our customers, the public, or us. If our business is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.

5. Data storage and international transfer

Some of our service providers may store or process information outside Canada (for example, in the United States). Where information is handled outside Canada, it may be subject to the laws of that jurisdiction. We take reasonable steps to ensure it remains protected in a manner consistent with this Policy and PIPEDA.

6. How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect your information, including keeping payment card data off our systems entirely (handled by Stripe), restricting access to those who need it, and securing access to our systems. No method of transmission or storage is completely secure, but we work to protect your information appropriately for its sensitivity.

7. How long we keep it

We keep personal information for as long as your account is active and as long as needed to provide the service. We retain transaction records (orders, invoices, payment records) for the period required by Canadian tax and record-keeping law (approximately six years), even after an account is closed.

8. Your choices and rights

Under PIPEDA you may:

Access the personal information we hold about you and ask about how it is used.
Correct information that is inaccurate or incomplete.
Withdraw consent to non-essential communications (for example, opt out of text messages), subject to legal and contractual limits.
Request erasure of your personal information. Where you have order history, we honour this by anonymizing your personal information. That means scrubbing your name, contact details, addresses, and any notes, and deleting your saved payment method and login, while retaining the underlying transaction records (with personal identifiers removed) as required by tax law. Where you have no order history, we delete your account entirely.

To exercise any of these rights, contact us using the details in Section 12. We may need to verify your identity before acting on a request.

9. Communications

We send you communications necessary to deliver the service (order and payment updates). These are not marketing messages. If we later introduce optional marketing communications, they will be opt-in and you will be able to unsubscribe at any time.

10. Advertising and measurement

We advertise dryGo online, including through Google Ads, and we measure which ads lead to bookings so we can spend responsibly and improve our advertising.

How it works. When you arrive at our site from one of our Google ads, your browser carries a Google click identifier (a gclid). We store it in a first-party cookie on your device (for about 90 days) and, if you go on to book, link it to that booking so we can tell which ad produced it.
What we share with Google. When a booking is completed, we send Google a conversion event: that a booking happened, the click identifier, and, where applicable, a hashed, irreversible version of your email address used only to match the booking to the click. We never send Google your raw email address, your name, your phone number, or your order details.
What we do not do. We use no third-party advertising cookies and no on-site ad trackers. We do not build advertising profiles of you, we do not use this information to target you with ads elsewhere, and we do not sell it.
Purpose. The only purpose is measuring and improving our own advertising, handled in accordance with PIPEDA.
Your controls. You can manage how Google personalizes ads in your Google account's ad settings, and Google's handling of this data is governed by the Google Privacy Policy. To ask about, correct, or delete the information we hold, contact us using the details in Section 12.

11. Changes to this Policy

We may update this Policy from time to time. We will post the revised version with a new effective date. Material changes will be reflected here; your continued use of the service after an update means you accept the revised Policy.

12. Contact us

Questions, requests, or privacy concerns: call us at 289-216-7533 or send a message through our contact form at drygo.ca/contact.

If you have a concern we cannot resolve, you may contact the Office of the Privacy Commissioner of Canada.